Lee Myles Autocare Group
The worst experience I’ve ever had with a auto care business !! First took my vehicle to the Bayshore NY location. They talked me into a total rebuild with a 2 year warranty. Tranny failed within a month and was shifting just like it did when I initially bought it to them. They took it back for more repairs and said it was fixed ! 2 weeks later… the same problems !! Not only did my transmission fail twice but their customer service failed as well !! Calls went unreturned many times and could only speak to them in person. Called Lee Myles so called “Corporate Number “ which is nothing more than a unmonitored answering machine!! No response to my complaints so I went to the St James, NY location who seemed accommodating in the beginning. They contacted Sal (the corporation franchise manager I guess) who contacted me and I explained to him the poor customer service I received at the Bayshore location. He advised me to go to the St James and they would handle the transmission repair that Bayshore couldn’t. I dropped my vehicle off to them and they kept it for about a week before I got the call to come pick it up it’s fixed and ready. I picked it up and all seemed well but wasn’t, a couple of weeks later it started to shift erratically. I took it back and they kept it for a couple of days and made adjustments and I got the call to come and get it as it was fixed and ready. When I got to the location to pick up the vehicle I noticed it was parked in the parking lot next to their building which was strange since that’s not where it was not where I dropped it off. When I got in my vehicle I noticed it looked like it had been rifled through.. low and behold someone had stolen my Valentine one radar detector, Sirius satellite radio, tools and Harmon Kardon speaker !! Over $800 worth of my things were stolen in all with NO sign of forced entry ! Which means only 2 things and both are unprofessional !!!! After about a week I was given a partial payment of $600 which was better than nothing. I made the scheduled check up appointment and all seemed fine. Fast forward to a about a week ago which was almost a year to the day and the transmission has FAILED AGAIN !! Remember I initially paid over $2100 for the rebuild in Bayshore location and St James gave me a year when they “repaired it “ well I brought it back inside the year but mileage was over by almost 1k miles so I took it back to Bayshore location after I didn’t get a return phone call after 5 days and they said the warranty was void because St James worked on it As you have read I’ve been getting the run around and no call backs from Bayshore location or Corporate voicemail !!! I’ll give them a day or so than I’ll contact the BETTER BUSINESS BUREAU and then small claims court if I have to !!