Ten Tips to a Healthy Transmission
Healthy
Transmission Tip #10.
TEN STEPS TO THE LEE MYLES DIAGNOSTIC AND
REPAIR PROCEDURE
You
Always Feel Safer And More Comfortable When
You Know What To Expect.
When
You Suspect A Transmission Problem….
1.
Dial 1-800-LEEMYLES.
Your
call will be automatically routed to the
Lee Myles TRANSMISSIONS & AutoCare Center
nearest
you.
2.
The Lee
Myles Center Manager will
ask a few questions to determine whether
the
vehicle
can be driven to the center or, if it is
safer, to dispatch a tow truck to have it
brought in.
3.
When the vehicle arrives at the center,
a Free
Lee Myles Check 11 Procedure
will be performed to determine whether the
problem is inside the transmission or is
external to it, or, for that matter, if
there is any problem at all.
*Note: On occasion, because of electrical
or electronic problems indicated, further
diagnosis will be necessary to determine
the cause and possible cure for the malfunction.
In such situations the Center Manager will
ask for approval to go ahead with a more
in depth study of the problem. This may
include the use of an electronic scanning
device or other equipment designed for the
purpose. There may be a charge for this
diagnostic service, in which case the Center
Manager will explain it in detail and ask
for your authorization to continue.
4.
If it is determined that the problem is
external of the transmission, the Center
Manager will recommend an appropriate course
of action to resolve the problem. It may
involve a repair to another part of the
vehicle that either controls or has some
influence on the function of the transmission.
5.
If the transmission itself is found to be
at fault the Center Manager may ask for
authorization to remove it from the vehicle
and disassemble it to determine the cause
and the extent of the damage. There may
be a charge for this service. If so, this
charge will become part of the cost of the
repairs when you decide which corrective
service best suits your needs.
6.
When the transmission has been fully
transmission cooler will help to bring the
temperature down to normal operating level
adding significantly to the life of the
transmission.
7.
You will be informed as to exactly what
caused the transmission failure and the
steps that will be taken to once again make
the transmission road-worthy. Several repair
options with various warranties will be
offered.
8.
Once you have chosen the option that
best suits your requirements, the repair,
reconditioning, replacement, or rebuilding
of the transmission will be completed. After
the transmission has been reinstalled in
the vehicle it will be road tested to confirm
that the process has indeed solved the problem.
You will then be informed that the vehicle
is ready.
9.
When you come to pick up your vehicle the
Center Manager will once again go over,
in detail, the procedure that was performed,
the itemized invoice, and a complete explanation
of the warranty and how you would go about
getting service under it. Only when you
understand all of the details and have no
further questions will the process be considered
complete.
10.
You
will be invited to bring the vehicle in
for a re-check within the next two weeks
to confirm that the transmission is functioning
normally and that all questions and concerns
have been addressed.
FREQUENTLY
ASKED QUESTIONS
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Does
Lee Myles have financing available?
Financing
is available in most cases to qualified
buyers through several lending institutions.
Your Center Manager will be happy to help
with the details.
Aren’t
professionals like Lee Myles more expensive?
No.
Lee Myles can save you money by diagnosing
your problem correctly and fixing your transmission
right the first time. All of our dealers
offer the free Check 11 procedure to determine
the extent of necessary repairs and many
offer free towing to the center with a major
repair. They will only sell you the repair
you need to put your vehicle back in tip-top
shape, nothing more and nothing less. That’s
the true economy.
How
long will it take to repair my transmission?
Minor
repairs, services, and adjustments can many
times be done immediately, while you wait.
More major services involving the removal
and repair of the transmission can take
one or more days depending on parts availability
and complexity.
What
types of warranties are available on major
repairs?
The
standard limited warranty is 12 months or
12,000 miles, whichever comes first. But
there are extended warranties available
depending on the level of service chosen.
Your Center Manager will explain all the
details.
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